Core Values
We Care: The potential to touch someone’s life through a smile, a healing touch and a listening ear.Client Value Creation:
Improving our client’s business performance, creating long term win-win relationship and focusing on execution excellence.Automation:
Build a strong automated innovation at work with capability of improving deliverables exponentially.Integrity:
Inspiring trust by taking Responsibility, acting ethically and encouraging honest and open debate.
Objectives:
- We focus on providing the best third party claims administration services to insured clients.
- Focus on the needs of clients.
- Focus on the changing needs of agents and brokers in the market.
- Focus on making Tawasul HealthcareTPA the most well respected, quality health and welfare administrator while significantly growing business.
- Focus on the medical economics that are driving the healthcare today.
- Focus on fiscal responsibility.
Infrastructure:
Tawasul HealthCare TPA technology infrastructure includes latest technology Servers, Workstations, High Speed Scanners and systems, networked through state of the Art technologies. Tawasul HealthCare encrypted SSL and VPN technology for communication between insurance companies, Health service providers with Tawasul HealthCare systems that ensure secure transmission of data.
Disaster Recovery:
Tawasul HealthCare TPA has developed the Disaster recovery process as an integral part of its business continuity planning. Some of the key components are as follow:- Redundant servers with VM Backups for disaster recovery
- Internet services are being provided by vendor on dual medium (Radio / Fiber Optic) with an automatic failover switching device.
- If primary link failed over Fiber Optic device will automatically switches the communication system over Radio mode providing zero downtime from ISP.
- Tawasul Healthcare TPA has SLA of 99% uptime with their ISP.